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Modernizing IT for Control and Confidence: A Private Equity Firm’s Journey to Secure, Scalable Operations

Airline Industry

Executive Summary:

A US-based private equity firm with approximately 50 users was experiencing growing inefficiencies and security risks due to fragmented IT support processes and outdated infrastructure. Without a centralized helpdesk, standardized endpoint security, or a unified identity and access management system, the firm faced operational blind spots that hindered productivity and exposed it to cyber threats.

Recognizing the need for modern, enterprise-grade IT capabilities, the firm partnered with VDart Digital to implement a comprehensive managed services strategy. Within weeks, we deployed robust solutions to streamline IT support, enhance cybersecurity, and unify access management—laying the foundation for a secure, scalable, and future-ready IT environment.

Client Overview:

  • Industry: Private Equity (Technology and Finance sectors)
  • Location: Mutli Sites, USA
  • User Base: 50

Challenges:

  • Fragmented IT Support Processes
    The absence of a ticketing system resulted in untracked issues, slow resolution times, and poor visibility into IT performance, directly impacting business productivity.
  • Limited Endpoint Security
    Without a standardized antivirus or EDR solution, the firm had low visibility into endpoint threats and a delayed response to potential cyber incidents.
  • Decentralized Identity & Access Management
    The lack of centralized identity and policy controls increased the risk of unauthorized access and compliance gaps.

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